Refund, Cancellation & Rework Policy

1. No Refunds

Payments, deposits, retainers, installments, subscription charges, digital-product purchases, assessment fees, consulting fees, strategy-session fees, and fees for custom or done-for-you work are non-refundable once paid, except where a refund is required by applicable law or expressly authorized in a signed agreement.

A change of mind, change in business direction, delay by the client, failure to use a product or service, dissatisfaction based on personal preference, or failure to achieve a desired business, financial, career, or operational result does not create a right to a refund.

2. One Complimentary Rework

If a delivered item materially differs from the written scope agreed before work began, the client may request one complimentary rework. The request must be received within seven calendar days after delivery and must identify the specific ways the delivery does not match the written scope.

The request must be submitted as one consolidated list. Nfinity will address eligible items through one rework round within the original scope. The seven-day period is only the time allowed to request this complimentary rework; it is not a refund or cancellation window.

3. What the Complimentary Rework Covers

• Correction of an error introduced by Nfinity
• Correction of a material omission from the agreed written scope
• Reasonable adjustment needed to align the delivery with an approved specification, brief, or milestone
• For a strategy or consulting deliverable, one corrective clarification or follow-up addressing a material scope mismatch

4. What the Complimentary Rework Does Not Cover

• A new concept, direction, strategy, feature, platform, audience, or deliverable
• Work outside the original written scope
• Changes caused by new information, changed preferences, delayed feedback, or instructions supplied after approval
• Third-party software, hosting, platform, API, vendor, policy, or account changes outside Nfinity's control
• Additional meetings, consulting, implementation, training, content, integrations, or ongoing support not included in the original scope
• A repeat of a completed live session solely because the client missed, did not use, or later reconsidered the session

Requests outside the complimentary rework may be handled through a separate paid change order or new agreement.

5. Digital Products and Reports

Because digital products, templates, prompts, frameworks, assessments, reports, and downloadable materials can be accessed or used immediately, purchases are final and non-refundable except where required by law. If a file is corrupted, inaccessible, or materially different from its stated description, Nfinity may provide a corrected or replacement copy as the appropriate remedy.

6. Consulting, Strategy, and Custom Systems

Preparation, discovery, research, reserved capacity, completed sessions, configuration, development, and milestone work are non-refundable. Eligible delivered work remains subject to the one complimentary rework described above. Third-party licenses, software, hosting, usage charges, and committed vendor expenses are non-refundable unless the third party provides a refund to Nfinity.

7. Memberships and Subscriptions

Cancellation stops future renewals in accordance with the applicable offer and law. Charges already processed and access already provided for the current billing period are non-refundable except where required by law. Cancellation instructions, renewal terms, billing frequency, and any required notices will be presented with the applicable subscription offer.

8. Client Cancellation or Delay

A client may request cancellation of future unperformed work, but amounts already paid remain non-refundable unless applicable law or a signed agreement requires otherwise. Any unpaid amounts for work already performed, approved milestones, reserved capacity, or non-cancellable commitments remain due under the governing agreement. Material client delay may require rescheduling, a revised timeline, or a paid restart or change order.

9. How to Request the Complimentary Rework

Email hello@nfinitystrategy.co within seven calendar days after delivery. Include the purchaser or company name, the applicable service or deliverable, the delivery date, and one consolidated list explaining how the delivery materially differs from the agreed written scope. Do not send passwords, financial account information, identity documents, or other sensitive records by email.

10. Applicable Law and Signed Agreements

Nothing in this policy limits a right or remedy that cannot lawfully be waived. If a signed agreement or mandatory law provides different terms, those terms control to the extent of the conflict.